Contact & Studio Customer Support
Have questions about glaze compatibility, recommended firing cones, stock availability, or European delivery? Our ceramics team is here to assist.
Email Support
For sales inquiries, technical glaze questions, or order assistance:
info@cerama.shop Prompt replies Monday to Friday within 24–48 hours.WhatsApp & Phone
Need fast confirmation on product stock, colors, or bottle sizes?
+39 379 344 6010 Direct messaging and phone support (Monday to Friday).Headquarters & Warehouse
Cerama
Via del Mandrione, 63
00181 Roma (RM), Italy
Frequently Asked Questions (FAQ)
Which languages does customer support support?
You are welcome to write to us in English, Italian, Spanish, or French: our team handles international inquiries daily to resolve technical studio questions seamlessly.
Can I submit an order directly via email?
To safeguard your payment security and ensure immediate automated stock reservation, all orders must be finalized through the secure basket checkout on Cerama.shop.
How do I request Safety Data Sheets (MSDS) or Technical Data?
Technical data sheets and material safety documentation are readily available upon request by emailing info@cerama.shop or in our dedicated website resources.